Call Center Agent

Alorica; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Quezon City is seeking individuals to handle inquiries via phone, email, and chat. Candidates should have a high school diploma and preferably previous customer service experience. Essential skills include excellent communication and problem-solving abilities. The position requires working in an office environment with possible shift work.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a call center or customer service role preferred.
• Excellent communication skills essential.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues effectively.

Skills

Excellent communication skills

Problem-solving abilities

Proficiency in CRM software

Education

High school diploma or equivalent

Degree in communication or related field

Job description

Overview

On-site - Quezon City • No Experience Required • High/Senior High School • Full-time

Job Description

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues effectively.
• Maintain detailed records of customer interactions.
• Collaborate with team members to improve service quality.
• Follow company policies and procedures consistently.
• Educational Qualifications: High school diploma or equivalent; a degree in communication or related field is a plus.
• Experience Level: Previous experience in a call center or customer service role preferred.
• Skills and Competencies: Excellent communication skills, problem-solving abilities, and proficiency in CRM software.
• Working Conditions: Office environment, shift work may be required, including evenings and weekends.
• Qualities and Traits: Patience, empathy, strong work ethic, and adaptability.

Qualifications

• Educational Qualifications: High school diploma or equivalent; a degree in communication or related field is a plus.
• Experience Level: Previous experience in a call center or customer service role preferred.
• Skills and Competencies: Excellent communication skills, problem-solving abilities, and proficiency in CRM software.
• Working Conditions: Office environment, shift work may be required, including evenings and weekends.
• Qualities and Traits: Patience, empathy, strong work ethic, and adaptability.

Working Location

On-site: Quezon City

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