Customer Service Representative

Inkorp Human Resource Services; Davao del Sur; On-site; PHP 167,400 - 223,200; Full time

Job summary

A customer service provider in Davao del Sur is seeking individuals for a customer service role. Responsibilities include assisting customers via phone, email, and chat, resolving inquiries, and maintaining records. Candidates should possess a high school diploma and have strong customer service skills along with a positive attitude. This position is in a fast-paced call center environment.

Qualifications

• Less than 1 year of experience in customer service or call center environment.
• Patience, empathy, excellent communication skills, and a positive attitude.

Responsibilities

• Provide exceptional customer service through phone, email, and chat.
• Resolve customer inquiries and complaints promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Assist with product inquiries and troubleshooting.
• Work collaboratively with team members to improve customer satisfaction.

Skills

Strong customer service skills

Problem-solving abilities

People skills

Technical proficiency

Team collaboration

Education

High/Senior High School diploma

Job description

• Provide exceptional customer service through phone, email, and chat.
• Resolve customer inquiries and complaints promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Assist with product inquiries and troubleshooting.
• Work collaboratively with team members to improve customer satisfaction.
• Excellent Communication Skills

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: Less than 1 year of experience in customer service or call center environment.
• Skills and Competencies: Strong customer service skills, problem-solving abilities, people skills, technical proficiency, and team collaboration.
• Responsibilities and Duties: Handle customer inquiries, resolve issues, maintain service quality, and ensure customer satisfaction.
• Working Conditions: Fast-paced call center environment with potential shift work.
• Qualities and Traits: Patience, empathy, excellent communication skills, and a positive attitude.