Customer Care Representative

Alorica; Quezon City; On-site; PHP 167,400 - 279,000; Full time

Job summary

A leading customer service provider in Metro Manila is looking for enthusiastic individuals to provide exceptional customer service through phone, email, and chat. Candidates should possess a High School diploma and excellent communication skills. No prior experience is required as training will be offered. Join a dynamic team where your empathy and problem-solving abilities are valued. This role may include shift work with evenings and weekends.

Qualifications

• Mandatory educational qualifications: High School/Senior High School diploma.
• No prior experience required; training will be provided.
• Strong problem-solving abilities and excellent verbal communication skills.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries, complaints, and issues efficiently.
• Collaborate with team members to improve the customer experience.

Skills

Strong problem-solving abilities

Excellent customer service skills

Familiarity with call center operations

Technical proficiency

Ability to work collaboratively

Education

High School/Senior High School diploma

Job description

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries, complaints, and issues efficiently.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve the customer experience.
• Stay updated on product knowledge and services.
• Contribute to team goals and performance metrics.

Qualifications

• Educational Qualifications: High School/Senior High School diploma is mandatory.
• Experience Level: No prior experience required; training will be provided.
• Skills and Competencies: Strong problem-solving abilities, excellent customer service skills, familiarity with call center operations, technical proficiency, and the ability to work collaboratively as a team player.
• Working Conditions: Office environment; may require shift work, including evenings and weekends.
• Qualities and Traits: Empathetic, patient, excellent verbal communication skills, and a positive attitude.