Customer Service Representative

Syspro BPO Inc; Quezon City; On-site; PHP 279,000 - 334,800; Full time

Job summary

A business process outsourcing company in Quezon City seeks an entry-level Customer Service Representative. Responsibilities include assisting customers with inquiries and resolving complaints. Candidates should possess strong communication skills and a high school diploma, with flexibility to work evenings and weekends. This role offers a supportive environment focused on customer satisfaction.

Qualifications

• Entry-level position requiring 0–2 years of experience.
• Ability to handle and resolve customer complaints professionally.
• Patience and empathy in customer interactions.

Responsibilities

• Assist customers with inquiries related to products and services.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.

Skills

Strong communication

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Responsibilities

• Assist customers with inquiries related to products and services.
• Handle and resolve customer complaints in a professional manner.
• Provide information about product features, prices, and availability.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience and empathy in customer interactions.
• Working Conditions: Availability to work flexible hours, including evenings and weekends.
• SITE LOCATION: Eastwood, Bridgetown, SPARK Cubao, ETON Centris