Customer Service Representative

OFFSHORE BUSINESS PROCESSING INC.; Philippines; On-site; PHP 223,000 - 391,000; Full time

Job summary

OFFSHORE BUSINESS PROCESSING INC. is seeking a customer service representative to handle calls and emails professionally, process orders accurately, and provide product and pricing information.

You will coordinate with Sales, Warehouse, and Accounts to ensure smooth order processing and maintain up-to-date customer records. The role requires strong English skills, CRM familiarity, and the ability to manage multiple tasks with attention to detail.

Qualifications

• Proven customer support or client service experience.
• Strong phone contact handling and active listening.
• Familiarity with CRM systems and practices.
• Customer-oriented and able to adapt to different personalities.
• Able to multi-task, prioritise and manage time effectively.
• Detail-oriented with high accuracy in records.
• Excellent English skills (written and spoken).
• Willing to work onsite in Cubao and Ortigas Pasig.
• Ready to start ASAP and flexible with schedule.

Responsibilities

• Answer customer calls and respond to emails professionally.
• Process customer orders accurately in the system.
• Provide information on pricing, products, and delivery timeframes.
• Resolve basic customer enquiries and escalate complex issues when required.
• Liaise with Sales, Warehouse, and Accounts teams to ensure smooth order processing.
• Maintain accurate customer records and system updates.

Skills

Customer support

Phone handling

CRM familiarity

Customer orientation

Multi-tasking

Attention to detail

English proficiency

On-site work

Start ASAP

Tools

CRM systems

Job description

Responsibilities

• Answer customer calls and respond to emails in a professional manner
• Process customer orders accurately in the system
• Provide information on pricing, products, and delivery timeframes
• Resolve basic customer enquiries and elevate complex issues when required
• Liaise with Sales, Warehouse, and Accounts teams to ensure smooth order processing
• Maintain accurate customer records and system updates

Generic Tasks for Customer Service – Non-Freight:

• Responding to customer inquiries, requests, and complaints through various channels such as phone, email chat, or social media. Providing information about products, services, policies, and procedures.
• Assisting customers in resolving issues, complaints, or technical difficulties. Identifying problems, analyzing situations, and finding appropriate solutions to ensure customer satisfaction.
• Assisting customers with placing orders, tracking shipments, processing returns or exchanges, and resolving any related issues.
• Managing customer accounts, updating customer information, and maintaining accurate records of interactions and transactions.
• Developing a comprehensive understanding of the company's products or services to effectively address customer inquiries and provide accurate information.
• Collecting and documenting customer feedback, suggestions, and complaints to provide insights to the company for improvement.
• Identifying opportunities to recommend additional products or services to customers, with the goal of increasing sales and customer satisfaction.
• Maintaining detailed records of customer interactions, transactions, inquiries, and complaints. Generating reports on customer feedback, trends, and issues.
• Maintaining a professional and courteous demeanor while interacting with customers. Following company guidelines and protocols for customer service.

Requirements

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Must have high level of attention to detail and accuracy
• Good customer service skills
• Excellent English skills in both written and oral
• Ability to cope with repetitive or continuous support queries
• Solid computer skills with the ability to learn new systems quickly
• With positive attitude towards difficult situation
• Willing to work onsite Cubao and Ortigas Pasig
• Can start ASAP and amenable to any work schedule