Customer Service Representative

JetSon Manpower Agency; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

A customer service agency in Quezon City is looking for representatives to provide exceptional service through various channels. Applicants should have at least 6 months of sales experience and a High/Senior High School diploma. Strong English communication skills and the ability to handle customer inquiries are essential. This role requires a positive attitude and a willingness to work onsite with a flexible schedule.

Qualifications

• Minimum of 6 months Sales Experience in any industry.
• Ability to handle customer inquiries and resolve complaints efficiently.
• Collaborate with team members to improve service quality.
• Onsite at Eastwood, Quezon City.
• Dayshift but amenable to shifting schedule.
• Patience, empathy, strong communication skills, and a positive attitude.

Responsibilities

• Provide exceptional customer service through phone, email, and chat.
• Document interactions and feedback accurately in the system.
• Resolve complaints while maintaining a positive attitude.
• Document interactions and feedback accurately in the system.
• Collaborate with team members to improve service quality.

Skills

Strong English language skills

Exceptional customer service

Effective problem-solving abilities

Proficiency in call center operations

Education

High/Senior High School diploma

Job description

Responsibilities

• Provide exceptional customer service through phone, email, and chat.
• Assist customers with product inquiries, issues, and order support.
• Resolve complaints efficiently while maintaining a positive attitude.
• Document interactions and feedback accurately in the system.
• Collaborate with team members to improve service quality.

Qualifications

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: Open to Adapters and Shifters with a minimum of 6 months Sales Experience in any industry.
• Skills and Competencies: Strong English language skills, exceptional customer service, effective problem-solving abilities, and proficiency in call center operations.
• Working Conditions: Onsite at Eastwood, Quezon City.
• Work schedule: Dayshift but amenable to do shifting schedule
• Qualities and Traits: Patience, empathy, strong communication skills, and a positive attitude.