Customer Service Representative

SmartLine Human Resource Services Inc; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Representative in Taguig, Philippines. The role involves providing exceptional support through various channels and requires strong communication skills. Ideal candidates should be 20-35 years old with a diploma or equivalent experience. This entry-level position is perfect for those eager to develop their customer service skills in a dynamic environment.

Qualifications

• Entry-level position requiring 0–2 years of experience.
• Candidates should be aged 20-35 years.
• Must have strong communication skills and be customer-oriented.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Resolve customer inquiries and issues promptly and effectively.
• Collaborate with team members to improve service delivery and customer satisfaction.

Skills

Strong communication skills

Customer-oriented

Problem-solving abilities

Education

Diploma in a relevant field or equivalent experience

Job description

• Provide exceptional customer service support via phone, email, and chat.
• Resolve customer inquiries and issues promptly and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on product knowledge and company policies to assist customers better.

Requirements

• Job Title: Customer Service Representative
• 20-35 Yrs Old
• San Juan City/Quezon City
• Educational Qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: Entry-level: 0–2 years.
• Skills and Competencies: Strong communication skills, customer-oriented, and problem-solving abilities.
• Responsibilities and Duties: Ability to multitask and manage time effectively in a fast-paced environment.
• Qualities and Traits: Patience, empathy, and a positive attitude towards customer service.