Customer Service Representative

Miranda HR; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service provider in Metro Manila is seeking individuals to deliver exceptional support through phone, email, and chat. The ideal candidate, whether a fresh graduate or student, should possess strong customer service skills and an ability to work in a fast-paced environment. This role emphasizes teamwork, adaptability, and professionalism while handling customer inquiries and issues.

Qualifications

• Strong customer service skills and proficiency in English.
• Fresh graduates or students are welcome to apply.
• Ability to work in a fast-paced call center environment.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with product inquiries and order issues.
• Collaborate with team members to enhance customer satisfaction.

Skills

Strong customer service skills

Proficiency in English

Excellent organizational abilities

Team player attitude

Education

High school diploma

Job description

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with product inquiries, order issues, and returns.
• Resolve complaints and escalate issues when necessary.
• Maintain a positive attitude and professionalism in all interactions.
• Document customer interactions accurately in the system.
• Collaborate with team members to enhance customer satisfaction.

Qualifications

• Educational Qualifications: High school diploma required.
• Experience Level: Fresh graduates or students welcome to apply.
• Skills and Competencies: Strong customer service skills, proficient in English, scheduling, call center experience, excellent organizational abilities, and a team player attitude.
• Responsibilities and Duties: Handle customer inquiries, manage scheduling, resolve issues, and collaborate with team members.
• Working Conditions: Fast-paced call center environment, potential for evening and weekend shifts.
• Qualities and Traits: Friendly, patient, detail-oriented, and adaptable.