Customer Service Representative

United Asia Automotive Group Incorporated; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading automotive service provider is seeking a customer service representative in Quezon City. The role involves responding to inquiries via various channels and assisting with service appointments. Candidates should have at least 3 years of experience, with strong communication and problem-solving skills, and proficiency in MS Office and CRM systems. The position is full-time and on-site, with working hours from 7:30 AM to 5:30 PM, Monday to Friday.

Qualifications

• Minimum of 3 years customer service experience required.
• Call centre or phone support experience is essential.
• Business proficient level English communication skills required.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Assist customers with service appointments and vehicle concerns.
• Provide accurate information regarding pricing, service timelines, and promotions.
• Coordinate with service advisors and technicians for efficient service delivery.
• Resolve customer complaints effectively.

Skills

Strong communication and interpersonal skills

Excellent problem-solving and conflict-resolution abilities

Customer-oriented mindset with strong attention to detail

Proficient in MS Office and CRM systems

Education

Bachelor's degree or equivalent experience

Job description

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
• Assist customers with service appointments, vehicle concerns, parts inquiries, and product information
• Coordinate with service advisors, technicians, and parts department to ensure efficient service delivery
• Provide accurate information regarding pricing, service timelines, warranties, and promotions
• Resolve customer complaints effectively while maintaining high satisfaction levels
• Maintain and update customer records in the system
• Follow up with customers after service completion to ensure satisfaction
• Support administrative tasks and documentation as needed

Qualifications

• Bachelor's degree or equivalent experience preferred
• Previous experience in customer service (automotive industry experience is an advantage)
• Strong communication and interpersonal skills
• Excellent problem-solving and conflict-resolution abilities
• Proficient in MS Office and CRM systems
• Ability to multitask in a fast-paced environment
• Customer-oriented mindset with strong attention to detail
• Minimum of 3 years customer service experience required
• Call centre or phone support experience is essential
• Business proficient level English communication skills required

Working pattern and location:

• Join Date:February 2026
• Employment Type:Full-time Employee
• Work Location:On-site
• Working Hours:45 hours, 5 days per week (7:30 AM to 5:30 PM)
• Workdays:Monday - Friday
• Location:133 Quezon Ave, District 1, Quezon City, Philippines