Customer Service Representative

Work-1 Manpower Recruitment Services; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Government Mandated Benefits

Insurance Health & Wellness

Job Training and Professional Development

Job summary

A recruitment services company is looking for customer service professionals in Quezon City. The role involves providing exceptional customer support via phone, email, and chat, assisting with product inquiries and order tracking, and documenting interactions in the CRM. The ideal candidate should have a high school diploma and possess strong communication skills. This full-time position offers government-mandated benefits and opportunities for training and development.

Qualifications

• No previous experience required for this entry-level role.
• Basic computer skills and CRM familiarity essential.
• Ability to work in a fast-paced environment with patience and empathy.

Responsibilities

• Provide exceptional customer service through multiple channels.
• Assist customers with inquiries, resolutions, and tracking orders.
• Document interactions accurately in the CRM system.
• Collaborate with team members to enhance service delivery.

Skills

Strong communication skills

Interpersonal skills

Basic computer skills

Familiarity with CRM software

Education

High School Diploma or equivalent

Job description

On-site - Quezon No Exp Required High/Senior High School Full-time

Job Description

Provide exceptional customer service through various communication channels including phone, email, and chat.

Assist customers with product inquiries, issue resolution, and order tracking.

Maintain a high level of professionalism and customer satisfaction.

Document customer interactions and feedback accurately in the CRM system.

Collaborate with team members to improve processes and enhance service delivery.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Junior: 0–2 years
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Basic computer skills and familiarity with CRM software
• Qualities and Traits: Patience and empathy in dealing with customers
• Qualities and Traits: Ability to work in a fast-paced environment

Working Location

Ground floor, Alorica. Three Cyberpod Centris Edsa, cor Quezon Ave, Diliman, Quezon City, 1100 Metro Manila, Philippines

Benefits

Government Mandated Benefits, Insurance Health & Wellness, Job Training and Professional Development.