Customer Service Representative

JetSon Manpower Agency; Bacolod; On-site; PHP 201,000 - 268,000; Full time

Job summary

A recruitment firm in Bacolod is seeking entry-level customer service representatives. The role involves addressing customer inquiries, assisting over the phone and online, and collaborating with team members. Ideal candidates should have a high school diploma and strong English communication skills. Flexibility in working hours is required, including evenings and weekends.

Qualifications

• Fresh graduate or entry-level, with no prior experience required.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Team player with a positive attitude and willingness to learn.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving complaints promptly.
• Assist customers over the phone, via email, and through live chat to ensure satisfaction.
• Document customer interactions and maintain accurate records of customer engagements.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training and development sessions to enhance product knowledge and service skills.

Skills

Strong command of the English language

Excellent problem-solving abilities

Effective communication skills

Education

High School Diploma or equivalent

Job description

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving complaints promptly.
• Assist customers over the phone, via email, and through live chat to ensure satisfaction.
• Document customer interactions and maintain accurate records of customer engagements.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training and development sessions to enhance product knowledge and service skills.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Fresh Graduate or entry-level, with no prior experience required
• Skills and Competencies: Strong command of the English language, excellent problem-solving abilities, and effective communication skills
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks efficiently
• Qualities and Traits: Team player with a positive attitude and willingness to learn
• Working Conditions: Must be available for flexible working hours, including evenings and weekends