Customer Service Representative (BPO Industry)

Synlink Recruitment Outsourcing Co. Inc.; Davao del Sur; On-site; PHP 20,000 - 30,000; Full time

Job summary

A recruitment outsourcing company is looking for a customer support representative in Davao del Sur, Philippines. The role involves responding to customer inquiries through various channels and providing accurate information about products and services. Candidates must be HS or College graduates with strong communication skills. The position requires a positive attitude and the ability to resolve customer issues timely.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, or policies.
• Resolve customer concerns, complaints, and issues in a timely manner.
• Document all customer interactions and feedback.
• Follow up on customer cases when necessary.
• Maintain a positive, empathetic, and professional attitude at all times.

Skills

Strong communication skills

Education

HS Graduate or College Graduate

Job description

Job Requirements

• HS Graduate or College Graduate
• with strong communication skills

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, or policies.
• Resolve customer concerns, complaints, and issues in a timely manner.
• Document all customer interactions and feedback.
• Follow up on customer cases when necessary.
• Maintain a positive, empathetic, and professional attitude at all times.