Customer Support Representative

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading recruitment outsourcing firm in Taguig is seeking a Customer Service Representative. The role involves responding to customer inquiries, resolving complaints, and maintaining accurate records. Candidates should have at least 1 year of BPO experience. The firm offers a dynamic environment focused on customer satisfaction.

Qualifications

• 1+ year of experience in a BPO environment.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently.

Education

College Undergraduate/Graduate

Job description

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a courteous and timely manner
• Provide accurate information about products, services, and policies
• Resolve customer complaints efficiently, ensuring customer satisfaction
• Document customer interactions and update account information
• Escalate complex issues to the appropriate department when necessary
• Meet performance metrics including customer satisfaction, response time, and resolution rates
• Maintain a thorough understanding of company products and services

Qualifications

• College Undergraduate/Graduate
• With experience in BPO for more than 1 year