Customer Service Representative

Sagility Philippines - Quezon City; Quezon City; On-site; PHP 203,112 - 243,288; Full time

Job summary

A prominent service provider in Quezon City is looking for a customer service representative. This role involves handling customer inquiries, providing product information, and ensuring customer satisfaction. Ideal for fresh graduates, it requires excellent communication and problem-solving skills. The position is office-based with standard hours and opportunities for overtime.

Qualifications

• Fresh graduates or students are welcome.
• Proficiency in customer service is required.

Responsibilities

• Serve as the primary point of contact for customer inquiries and complaints.
• Provide accurate information regarding products and services.
• Resolve issues efficiently while maintaining a positive customer experience.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery.
• Assist customers, resolve inquiries, and maintain customer satisfaction.

Skills

Excellent communication

Problem-solving

Interpersonal skills

Proficiency in customer service

Education

Bachelor’s degree in any field

Job description

Responsibilities

• Serve as the primary point of contact for customer inquiries and complaints.
• Provide accurate information regarding products and services.
• Resolve issues efficiently while maintaining a positive customer experience.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery.
• Assist customers, resolve inquiries, and maintain customer satisfaction.

Qualifications

• Educational Qualifications: Bachelor’s degree in any field.
• Experience Level: Fresh graduates or students welcome.
• Skills and Competencies: Excellent communication, problem-solving, and interpersonal skills; proficiency in customer
• Working Conditions: Office-based with standard hours; occasional overtime may be required.
• Qualities and Traits: Patience, empathy, and strong attention to detail; a positive attitude is essential.