Customer Service Representative

Miranda HR; Mandaluyong; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading HR services provider in Mandaluyong is seeking a customer service representative to assist customers with inquiries and manage accounts. The role requires proficiency in English and teamwork within a call center environment. Ideal candidates should have a Bachelor’s degree and strong problem-solving skills. Flexible hours are offered.

Qualifications

• Less than 1 year of experience in customer service.
• Adept in scheduling and managing customer accounts.

Responsibilities

• Assist customers with inquiries and resolve issues promptly.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service quality.

Skills

Problem-solving

English proficiency

Scheduling

Education

Bachelor’s degree in any field

Job description

Responsibilities

• Assist customers with inquiries and resolve issues promptly.
• Manage customer accounts and process transactions accurately.
• Provide product information and recommendations.
• Maintain a positive and professional demeanor in all interactions.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service quality.

Qualifications

• Educational Qualifications: Bachelor’s degree in any field.
• Experience Level: Less than 1 year of experience in customer service.
• Skills and Competencies: Proficient in English, skilled in problem-solving, and adept in scheduling.
• Working Conditions: Call center environment with flexible hours.
• Qualities and Traits: Team player, empathetic, and able to work under pressure.