Customer Service Representative

Recruitify_HR; Tarlac City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional to join our team in a fast-paced environment. You will handle inquiries, provide accurate product information, and document interactions.

You will collaborate with teammates to improve service procedures and stay updated on product knowledge. Evening and weekend shifts may be required. This role offers opportunities for growth within a dynamic support structure and to contribute to high-quality customer experiences.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 1–3 years in customer service or related field.
• Excellent communication and problem-solving skills.
• Empathetic, patient, and customer-focused attitude.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Working evenings and weekends may be required.

Responsibilities

• Manage customer inquiries and provide accurate information about products and services.
• Resolve customer complaints promptly and effectively to ensure customer satisfaction.
• Document customer interactions and maintain detailed records.
• Collaborate with team members to improve customer service procedures.
• Stay updated on product knowledge and service enhancements.

Skills

Communication

Problem-solving

Education

Bachelor's degree

Job description

Description

• Manage customer inquiries and provide accurate information about products and services.
• Resolve customer complaints promptly and effectively to ensure customer satisfaction.
• Document customer interactions and maintain detailed records.
• Collaborate with team members to improve customer service procedures.
• Stay updated on product knowledge and service enhancements.

• Manage customer inquiries and provide accurate information about products and services.
• Resolve customer complaints promptly and effectively to ensure customer satisfaction.
• Document customer interactions and maintain detailed records.
• Collaborate with team members to improve customer service procedures.
• Stay updated on product knowledge and service enhancements.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 1-3 years in customer service or a related field.
• Skills and Competencies: Excellent communication and problem-solving skills.
• Qualities and Traits: Empathetic, patient, and customer-focused attitude.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks.
• Working Conditions: May require working evenings and weekends.