Customer Service Representative

Bizsolv Asia, MPC.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local customer service company in Metro Manila is seeking a Customer Service Representative to interact with customers via phone, email, and social media. The ideal candidate should hold a bachelor’s degree and have excellent communication skills. Responsibilities include resolving customer inquiries and ensuring satisfaction in a professional manner.

Qualifications

• Less than 6 months experience as Customer Service Representative.
• Pleasant personality required.
• Excellent communication, problem-solving skills, and computer skills.

Responsibilities

• Interact with customers via phone, email, online chat, and social media.
• Identify and assess customer’s need to achieve satisfaction.
• Resolve customer issues.

Skills

Good communication skills

Problem-solving

Computer skills

Education

Any bachelor’s degree

Job description

Responsibilities

• Interact with customers via phone, email, online chat, and social media
• Identify and assess customer’s need to achieve satisfaction
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Work in close liaison with after sales service & technical staff regarding customer concerns
• Resolve customer issues

Qualifications

• Any bachelor’s degree
• At least less than 6 months experience as Customer Service Representative
• With a pleasant personality
• Good communication skills, both written and verbal
• Assist customers, resolve inquiries, and maintain service standards.
• Excellent communication, problem-solving, and computer skills.