Customer Service Representative

Convera Business Management Services OPC; Quezon City; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

A customer support company in Quezon City is seeking individuals to provide exceptional customer support via phone, email, and chat. The role is open to fresh graduates and students, requiring strong customer service skills and effective communication. Candidates should be friendly, patient, and enjoy helping others, with the working conditions offering standard business hours and the potential for remote work.

Qualifications

• Fresh graduates or students are encouraged to apply.
• Strong customer service and people skills.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Address inquiries, troubleshoot issues, and resolve complaints effectively.
• Meet performance metrics and contribute to overall team success.

Skills

Customer service skills

Effective communication

Problem-solving

Education

Bachelor's degree in any field

Job description

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Address inquiries, troubleshoot issues, and resolve complaints effectively.
• Maintain a positive and professional demeanor during interactions.
• Document customer interactions accurately in our system.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to overall team success.

Qualifications

• Educational Qualifications: Bachelor’s degree in any field.
• Experience Level: Fresh graduates or students are encouraged to apply.
• Skills and Competencies: Strong customer service and people skills, ability to communicate effectively.
• Responsibilities and Duties: Assist customers with inquiries, provide solutions, and ensure satisfaction.
• Working Conditions: Office setting with standard business hours; potential for remote work.
• Qualities and Traits: Friendly, patient, and empathetic individuals who enjoy helping others.