Customer Service Representative

Eastline Forwarding Corp.; Parañaque; On-site; PHP 279,000 - 390,600; Full time

Job summary

A logistics company in Metro Manila seeks customer support representatives to provide exceptional service through various channels. Candidates must hold a bachelor's degree and possess strong customer service skills. Fresh graduates are encouraged to apply, with opportunities for office and potential remote work. This role emphasizes collaboration and continuous improvement in service processes.

Qualifications

• Fresh graduates or students are encouraged to apply.
• Friendly, patient, and adaptive with a keen problem-solving attitude.

Responsibilities

• Provide exceptional customer support through various channels.
• Resolve inquiries and issues efficiently while ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes.
• Stay updated on product knowledge and company policies.

Skills

Strong customer service skills

Proficiency in English

Excellent interpersonal abilities

Education

Bachelor’s degree from an accredited institution

Job description

Responsibilities

• Provide exceptional customer support through various channels.
• Resolve inquiries and issues efficiently while ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes.
• Stay updated on product knowledge and company policies.

Qualifications & Requirements

• Educational Qualifications: Bachelor’s degree from an accredited institution.
• Experience Level: Fresh graduates or students are encouraged to apply.
• Skills and Competencies: Strong customer service skills, proficiency in English, and excellent interpersonal abilities.
• Working Conditions: Office environment with potential remote work options.
• Qualities and Traits: Friendly, patient, and adaptive with a keen problem-solving attitude.