Customer Service Representative

Seaquest Logistics Inc.; Parañaque; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading logistics company in the Philippines is seeking a Customer Service Representative to handle customer inquiries via various communication channels. The ideal candidate will have a Bachelor's degree and 1-3 years of experience in customer service, with strong problem-solving and communication skills. This role offers the opportunity to work in a fast-paced environment with a focus on customer satisfaction.

Qualifications

• 1-3 years of customer service experience is required.
• Must be able to work in a fast-paced environment with flexible hours.
• Recent graduates are encouraged to apply.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product information and troubleshoot issues.
• Document customer interactions and feedback in the system.
• Assist with order processing and returns.
• Collaborate with team members to improve service efficiency.
• Meet or exceed performance metrics and goals.

Skills

Strong problem-solving skills

Exceptional people skills

Ability to work well in teams

Strong communication skills

Empathy

Patience

Customer-focused mindset

Education

Bachelor's degree

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product information and troubleshoot issues.
• Maintain a positive and professional attitude.
• Document customer interactions and feedback in the system.
• Assist with order processing and returns.
• Collaborate with team members to improve service efficiency.
• Meet or exceed performance metrics and goals.

Qualifications

• Educational Qualifications: Bachelor’s degree required.
• Experience Level: 1-3 years of customer service experience.
• Skills and Competencies: Strong problem-solving and technical skills, exceptional people skills, and ability to work well in teams.
• Working Conditions: Fast-paced environment, may require flexible hours.
• Qualities and Traits: Strong communication, empathy, patience, and a customer-focused mindset.
• Recent graduates are encouraged to apply.