Customer Service Representative

Seaquest Logistics Inc.; Misamis Oriental; On-site; PHP 279,000 - 390,600; Full time

Job summary

A logistics company is seeking a Customer Service Representative to respond to customer inquiries and provide assistance. The ideal candidate should have a Bachelor’s degree, 1-3 years of experience in customer service, and strong problem-solving skills. This role involves maintaining a positive attitude while working in a fast-paced environment and collaborating with team members to enhance service efficiency.

Qualifications

• Requires a Bachelor's degree.
• 1-3 years of customer service experience preferred.
• Must be able to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product information and troubleshoot issues.
• Document customer interactions and feedback.

Skills

Problem-solving skills

Technical skills

People skills

Communication

Empathy

Patience

Education

Bachelor’s degree

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.


• Provide product information and troubleshoot issues.


• Maintain a positive and professional attitude.


• Document customer interactions and feedback in the system.


• Assist with order processing and returns.


• Collaborate with team members to improve service efficiency.


• Meet or exceed performance metrics and goals.

Qualifications

• Educational Qualifications: Bachelor’s degree required.


• Experience Level: 1-3 years of customer service experience.


• Skills and Competencies: Strong problem-solving and technical skills, exceptional people skills, and ability to work well in teams.


• Working Conditions: Fast-paced environment, may require flexible hours.


• Qualities and Traits: Strong communication, empathy, patience, and a customer-focused mindset.


• Recent graduates: are encouraged to apply.