Customer Service Representative

Seaquest Logistics Inc.; Davao del Sur; On-site; PHP 240,000 - 360,000; Full time

Job summary

A leading logistics company in Davao del Sur seeks a Customer Service Representative to respond to inquiries and provide product information. Applicants should have a Bachelor's degree and 1-3 years of customer service experience. Strong problem-solving skills and the ability to work in a fast-paced environment are essential. This is an excellent opportunity for recent graduates to develop their careers in customer support.

Qualifications

• 1-3 years of customer service experience required.
• Fast-paced working environment requiring flexibility.
• Strong communication, empathy, and patience needed.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product information and troubleshoot issues.
• Document customer interactions and feedback.
• Document customer interactions and feedback in the system.
• Assist with order processing and returns.
• Collaborate with team members to improve service efficiency.
• Meet or exceed performance metrics and goals.

Skills

Strong problem-solving skills

Exceptional people skills

Ability to work well in teams

Teamwork

Education

Bachelor’s degree

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product information and troubleshoot issues.
• Maintain a positive and professional attitude.
• Document customer interactions and feedback in the system.
• Assist with order processing and returns.
• Collaborate with team members to improve service efficiency.
• Meet or exceed performance metrics and goals.

Qualifications

• Educational Qualifications: Bachelor’s degree required.
• Experience Level: 1-3 years of customer service experience.
• Skills and Competencies: Strong problem-solving and technical skills, exceptional people skills, and ability to work well in teams.
• Working Conditions: Fast-paced environment, may require flexible hours.
• Qualities and Traits: Strong communication, empathy, patience, and a customer-focused mindset.
• Recent graduates are encouraged to apply.