Customer Service Representative

J-K Network Services; Quezon City; Hybrid; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Government Mandated Benefits

Job summary

A reputable company in banking & finance is seeking a customer service representative in Quezon City. The role involves resolving customer inquiries and complaints, ensuring client satisfaction, and maintaining records. Candidates should have at least 2-3 years of call center experience and a high school diploma. The work setup is hybrid after training, with a shifting schedule.

Qualifications

• Open for non-bachelors degree.
• With at least 2-3 years of Call Center experience.
• Amenable to work in a shifting schedule.
• Amenable to attend face-to-face interview when requested.
• Amenable to be trained on site.

Responsibilities

• Responsible for answering customer’s questions and inquiries.
• Acknowledging and resolving customer complaints.
• Handle customer complaints, provide appropriate solutions.
• Maintain and file customer records and process accounts.
• Deliver professional customer support.

Skills

Customer service skills

Resolution of complaints

Communication skills

Record-keeping

Education

High/Senior High School

Job description

Overview

Hybrid - Quezon City 1-3 Yrs Exp High/Senior High School Full-time

Location: Training in Quezon City; after training, work location in Makati City. Work setup: on-site during training and hybrid after.

Job Description

RESPONSIBILITIES (as part of the role):

• Responsible for answering customer’s questions and inquiries.
• Acknowledging and resolving customer complaints.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Ensure customer satisfaction and provide professional customer support.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints and issues promptly; follow up to ensure resolution.
• Maintain and file customer records and process accounts as needed.
• Deliver professional customer support to ensure client satisfaction.

Qualifications

• Open for non-bachelors degree.
• With at least 2-3 years of Call Center experience.
• Amenable to work in a shifting schedule.
• Amenable to attend face-to-face interview when requested.
• Amenable to be trained on site.

Government Mandated Benefits

• COMPANY PROFILE: This company has been in the Philippines for 35 years. They provide a suite of institutional banking products and services including domestic and foreign currency lending, trade and supply chain services, payments and cash management, foreign exchange, commodity and interest rate hedging products and debt capital markets.
• Position: EDB Customer Service Services
• Company Industry: Banking & Finance
• Work Location: Training in Quezon City; After training: Makati City
• Working Schedule: Shifting Schedule
• Work Setup: On-site during training and hybrid after

Working Location

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Recruitment Process

1. Registration
2. 2 Assessments (Online)
3. Operations Interview (FACE TO FACE) May 22, 2025
4. Job Offer

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