Customer Service Associate (Hybrid)

J-K Network Services; Quezon City; Hybrid; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Comprehensive HMO coverage with up to 2 dependents

Retirement savings plan

Medical reimbursement program

Life and health insurance coverage

Leave Credits

Job summary

A leading professional services organization is hiring a Customer Service Associate for a hybrid position in Quezon City. The role requires handling customer inquiries across multiple channels and resolving issues effectively. Ideal candidates will have 2 to 3 years of experience in BPO or call centers. The position offers a salary of Php 30,000 – Php 40,000, comprehensive HMO coverage, and a retirement savings plan, along with a rotating schedule and ongoing training opportunities.

Qualifications

• Minimum of 2–3 years BPO / call center experience is required.
• Candidates must be willing to work on a rotational schedule.
• Must complete onsite training.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, or ticketing systems.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer issues, complaints, and requests in a timely manner.

Skills

Customer service communication

Problem-solving

Time management

Education

Open to candidates without a bachelor’s degree

Job description

Company Profile: A leading professional services organization with more than 30 years of operations in the Philippines, serving business and institutional clients across close to 30 global markets.

Position: Customer Service Associate (Hybrid)

Industry: BPO

Work Location: Eastwood, Quezon City

Work Schedule: Shifting Schedule

Salary: Php 30,000 – Php 40,000 (Negotiable based on experience)

Work Set Up: Hybrid

Training Period: Onsite

Benefits:

• Comprehensive HMO coverage with up to 2 dependents
• Retirement savings plan
• Medical reimbursement program
• Life and health insurance coverage
• Leave Credits

Job Requirement

• Open to candidates without a bachelor’s degree
• Minimum of 2–3 years BPO / call center experience
• Willing to work on a rotational schedule
• Open to face-to-face interviews when required
• Willing to complete onsite training

Job Responsibility:

• Handle inbound and outbound customer inquiries via phone, email, chat, or ticketing systems.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer issues, complaints, and requests in a timely and professional manner
• Follow up with customers to ensure issue resolution and customer satisfaction.
• Process refunds, returns, cancellations, and adjustments according to company policies.

Recruitment Process

• Onsite Assessment
• Phone Interview (HR)
• Operations Interview (Onsite)
• Reference Validation
• Offer Stage