Customer Operations Associate (Hybrid Set Up)

J-K Network Services; Quezon City; Hybrid; PHP 334,800 - 446,400; Full time

Benefits offered by this job

HMO with 2 dependents

Retirement Plan

Medical Reimbursement

Insurance Coverage

30 leave credits per year

Job summary

A leading BPO Company in Metro Manila is seeking a Customer Operations Associate to provide exceptional service to commercial banking clients in a hybrid work setup. Candidates should have at least 2-3 years of call center experience and be amenable to shifting schedules. Responsibilities include addressing client inquiries, collaborating with teams, and ensuring compliance with banking regulations. A competitive salary between Php30,000 to Php40,000 is offered, along with various benefits including HMO and insurance coverage.

Qualifications

• At least 2-3 years of call center experience
• Open for non-bachelor’s degree applicants
• Willing to work in a shifting schedule
• Able to attend face-to-face interviews when requested
• Willing to be trained on-site

Responsibilities

• Deliver exceptional customer service to commercial banking clients.
• Ensure compliance with banking regulations while addressing client needs.
• Provide support for various commercial banking products and services.
• Collaborate with internal teams to resolve client inquiries.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Problem-solving

Education

High School Diploma or equivalent

Job description

COMPANY PROFILE: Has been in the Philippines for over 30 years now. This company serves business and institutional clients in nearly 30 markets across different countries.

Position: Customer Operations Associate (Hybrid Set Up)

Company Industry: BPO Company

Work Location: Eastwood, Quezon City

Work Schedule: Shifting Schedule

Salary: Php30,000 - Php40,000 (Negotiable)

Training: On Site Work Set-up

After the Training: Hybrid Work Set-Up

BENEFITS:

• HMO with 2 dependents
• Retirement Plan
• Medical Reimbursement
• Insurance Coverage
• 30 leave credits per year

JOB REQUIREMENT:

• Open for Non-Bachelor’s Degree
• At least 2-3 years Call Center experience
• Amenable to work in a shifting schedule
• Amenable to attend face to face interview once requested
• Amenable to be train on site

JOB RESPONSIBILITIES:

• Deliver exceptional customer service by providing tailored solutions to meet the needs of commercial banking clients.
• Ensure full compliance with banking regulations while proactively identifying and addressing both current and future client requirements.
• Act as the primary phone-based point of contact, providing timely support across a broad range of commercial banking products and services.
• Collaborate closely with internal stakeholders to resolve client inquiries and issues efficiently and effectively.
• Perform additional duties and responsibilities as assigned.

RECRUITMENT PROCESS:

• Assessment (FACE TO FACE)
• HR Screening (PHONE)
• Operations Interview (FACE TO FACE)Reference Check
• Job Offer