Customer Support Specialist (Hybrid Set Up)

J-K Network Services; Quezon City; Hybrid; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Comprehensive HMO coverage with up to 2 dependents

Retirement savings plan

Medical reimbursement program

Life and health insurance coverage

Leave Credits

Job summary

A leading BPO company is seeking a Customer Service Agent in Quezon City. This role offers a hybrid work arrangement post-training and includes a competitive salary of Php 30,000 – Php 40,000. Candidates are required to have 2–3 years of experience in a BPO setting, with responsibilities like providing customer support and ensuring compliance with banking policies. Benefits include comprehensive HMO coverage, a retirement savings plan, and medical reimbursement program.

Qualifications

• Minimum of 2–3 years of experience in BPO or call center is required.
• Open to candidates without a bachelor’s degree.
• Willingness to work on a rotational schedule is necessary.

Responsibilities

• Deliver personalized solutions to commercial banking clients.
• Ensure strict adherence to banking policies and regulatory standards.
• Assist clients over the phone with their banking product concerns.

Skills

Customer support experience

Problem-solving

Communication skills

Job description

Job Title

Customer Service Agent

Industry

Business Process Outsourcing (BPO)

Work Location

Eastwood, Quezon City

Work Schedule

Rotating / Shifting Schedule

Compensation

Php 30,000 – Php 40,000 (Negotiable based on experience)

Work Arrangement

Training Period: Onsite

Post-Training: Hybrid

Benefits

• Comprehensive HMO coverage with up to 2 dependents
• Retirement savings plan
• Medical reimbursement program
• Life and health insurance coverage
• Leave Credits

Qualifications

• Open to candidates without a bachelor’s degree
• Minimum of 2–3 years BPO / call center experience
• Willing to work on a rotational schedule
• Open to face-to-face interviews when required
• Willing to complete onsite training

Key Responsibilities

• Provide high-quality customer support by delivering personalized solutions to commercial banking clients
• Ensure strict adherence to banking policies and regulatory standards
• Serve as the main phone-based contact for client concerns related to banking products and services
• Work closely with internal teams to address and resolve customer issues efficiently
• Carry out other operational tasks as assigned by management

Hiring Process

• Onsite Assessment
• Phone Interview (HR)
• Operations Interview (Onsite)
• Reference Validation
• Offer Stage