Customer Agent (Hybrid)

J-K Network Services; Quezon City; Hybrid; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Comprehensive HMO coverage (with up to 2 dependents)

Retirement savings plan

Medical reimbursement program

Life and health insurance coverage

Leave credits (Vacation & Sick Leave)

Job summary

A leading BPO company is seeking a Customer Agent for a hybrid role based in Quezon City. Candidates will provide high-quality customer support, ensuring compliance with banking standards and effectively resolving inquiries. The position requires 2–3 years of BPO experience but is open to those without a bachelor's degree. The selected individual will undergo onsite training before transitioning to hybrid work. This role offers competitive compensation and comprehensive benefits, including HMO coverage and retirement savings plans.

Qualifications

• At least 2–3 years of BPO / call center experience.
• Open to candidates without a bachelor’s degree.
• Willing to work on a rotational or shifting schedule.

Responsibilities

• Deliver high-quality customer support to commercial banking clients.
• Ensure compliance with banking policies and procedures.
• Act as the primary contact for client inquiries regarding banking products.

Skills

Customer support

Problem-solving

Communication

Job description

Job Title: Customer Agent (Hybrid)

Industry: Business Process Outsourcing (BPO)

Work Location: Eastwood, Quezon City

Work Schedule: Rotating / Shifting Schedule

Compensation: Php 30,000 – 40,000 (Negotiable based on experience)

Work Arrangement: Training Period: Onsite

Post-Training: Hybrid

Benefits

• Comprehensive HMO coverage (with up to 2 dependents)
• Retirement savings plan
• Medical reimbursement program
• Life and health insurance coverage
• Leave credits (Vacation & Sick Leave)

Qualifications

• Open to candidates without a bachelor’s degree
• At least 2–3 years of BPO / call center experience
• Willing to work on a rotational or shifting schedule
• Open to face-to-face interviews when required
• Willing to complete onsite training

Key Responsibilities

• Deliver high-quality customer support by providing accurate and personalized solutions to commercial banking clients
• Ensure compliance with banking policies, procedures, and regulatory standards
• Act as the primary phone-based point of contact for client inquiries related to banking products and services
• Collaborate with internal teams to efficiently resolve customer concerns and issues
• Perform other operational and administrative tasks as assigned by management

Hiring Process

• Onsite Assessment
• HR Phone Interview
• Operations Interview (Onsite)
• Reference Validation
• Job Offer