Service Desk Representative (Hybrid)

J-K Network Services; Quezon City; On-site; PHP 260,000 - 360,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO coverage

13th Month Pay

Leave credits

Joining bonus

Job summary

A leading BPO company in Metro Manila is seeking a Service Desk Representative to provide exceptional customer service for banking clients. Candidates should have 2-3 years of call center experience and be amenable to a shifting schedule. The position offers hybrid work set-up after training, namely on-site initially, and excellent benefits including HMO, performance incentives, and a joining bonus. Interested applicants willing to work in Quezon City are encouraged to apply.

Qualifications

• Minimum 2-3 years of experience in a call center environment.
• Ability to work in a shifting schedule.
• Willingness to attend face-to-face interviews.
• Amenable to attend face to face interview once requested
• Amenable to work in Q.C.

Responsibilities

• Deliver tailored solutions to meet the needs of banking clients.
• Ensure compliance with banking regulations.
• Serve as primary contact for client support.
• Collaborate with internal teams for client inquiries.
• Perform other duties as assigned.

Skills

Customer service excellence

Call center experience

Regulatory compliance

Problem-solving

Education

Diploma or equivalent

Job description

On-site - Quezon City 1-3 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Client Profile: One of the largest IT Company for over 49 years in the industry providing technology and electronics consultant.

Position: Service Desk Representative (Hybrid)

Company Industry: BPO Company

Work Schedule: Shifting Schedule

Training: On Site Work Set-up

After the Training: Hybrid Work Set-Up

• Government-mandated benefits
• HMO coverage
• 13th Month Pay
• Leave credits
• Joining bonus

Job Responsibilities

• Provide exceptional customer service by delivering tailored solutions that meet the unique needs of commercial banking clients.
• Ensure full compliance with banking policies and regulations while proactively identifying and addressing current and future client needs.
• Serve as the primary phone-based point of contact, delivering timely and accurate support across a wide range of commercial banking products and services.
• Work closely with internal teams and stakeholders to resolve client inquiries and concerns efficiently and effectively.
• Perform other related duties and responsibilities as assigned.

Job Requirements

• Open for Undergraduate
• At least 2-3 years Call Center experience
• Amenable to work in a shifting schedule
• Amenable to attend face to face interview once requested
• Amenable to work in Q.C.

Recruitment Process

• Assessment (FACE TO FACE)
• HR Screening (PHONE)
• Operations Interview (FACE TO FACE)
• Reference Check
• Job Offer

Working Location

2nd floor, Crissant Plaza. 272 Commonwealth Ave, Quezon City, 1119 Metro Manila, Philippines