Client Support Associate (Hybrid)

J-K Network Services; Quezon City; Hybrid; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Government-mandated benefits

HMO coverage

13th Month Pay

Leave credits

Joining bonus

Job summary

A leading BPO company is looking for a Client Support Associate to provide exceptional customer service in a hybrid work setting. Responsibilities include ensuring compliance with banking policies, addressing client inquiries, and delivering tailored solutions to meet client needs. Ideal candidates should have 2-3 years of call center experience and be open to working in a shifting schedule. Benefits include government-mandated benefits, HMO coverage, and a joining bonus.

Qualifications

• At least 2-3 years of call center experience is required.
• Adept at providing tailored solutions to meet client needs.
• Able to work in a shifting schedule and attend face-to-face interviews.

Responsibilities

• Provide exceptional customer service by delivering tailored solutions.
• Ensure compliance with banking policies and proactively identify client needs.
• Resolve client inquiries and concerns efficiently.

Skills

Customer service

Problem-solving

Communication

Education

Undergraduate degree or higher

Job description

Client Profile: One of the largest IT Company for over 49 years in the industry providing technology and electronics consultant.

Position: Client Support Associate (Hybrid)

Company Industry: BPO Company

Work Location: Eastwood, Quezon City

Work Schedule: Shifting Schedule

Salary: Php30,000 - Php40,000 (Negotiable)

Training: On Site Work Set-up

After the Training: Hybrid Work Set-Up

Benefits

• Government-mandated benefits
• HMO coverage
• 13th Month Pay
• Leave credits
• Joining bonus

Job Responsibilities

• Provide exceptional customer service by delivering tailored solutions that meet the unique needs of commercial banking clients.
• Ensure full compliance with banking policies and regulations while proactively identifying and addressing current and future client needs.
• Serve as the primary phone-based point of contact, delivering timely and accurate support across a wide range of commercial banking products and services.
• Work closely with internal teams and stakeholders to resolve client inquiries and concerns efficiently and effectively.
• Perform other related duties and responsibilities as assigned.

Job Requirements

• Open for Undergraduate
• At least 2-3 years Call Center experience
• Amenable to work in a shifting schedule
• Amenable to attend face to face interview once requested
• Amenable to work in Q.C.

Recruitment Process

• Assessment (FACE TO FACE)
• HR Screening (PHONE)
• Operations Interview (FACE TO FACE)
• Reference Check
• Job Offer