Customer Service Representative

Keywords Studios; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

HMO coverage (medical, dental, mental health)

Free medicines for dependents

Expanded maternity leave up to 120 days

Expanded paternity leave up to 30 days

Employee Stock Purchase Plan

Paid Sick and Vacation Leaves

Allowances, company bonuses, and performance incentives

Loyalty and Christmas Gift

Inclusion and Diversity Benefits

Flexible working arrangements

Company-sponsored trainings

Volunteering opportunities

Job summary

A customer service company in Quezon City is seeking a Customer Service Representative to provide quality support to clients. The ideal candidate is a college graduate or undergraduate, with some BPO experience preferred but not required. Benefits include comprehensive HMO coverage, performance bonuses, and flexible work arrangements. Join us to start your rewarding career today!

Qualifications

• Open to College graduates and undergraduates.
• With 0 to 6 months of BPO experience.
• Amenable to work on a shifting schedule.

Responsibilities

• Provide customer service support according to service level requirements.
• Ensure call quality and resolve customer care needs timely.

Skills

English Language

Customer Service

Team Player

Strong Work Ethic

Problem Solving

Back Office Support

Back Office Support

Education

High School or equivalent

No degree required

Job description

On-site - Quezon City No Exp Required High/Senior High School Full-time

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Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Employee Recognition Program, Incentives

Government Mandated Benefits

Insurance Health & Wellness

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About the Role:

• As a Customer Service Representative, you will be performing the following tasks on a daily:
• CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements.
• This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

What’s in it for you? Start your journey to enjoy these benefits:

• HMO coverage (medical, dental, mental health) from day 1 of employment
• Free medicines for you and your dependents*
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Employee Stock Purchase Plan
• Paid Sick and Vacation Leaves
• Allowances, company bonuses, and performance incentives
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Flexible working arrangements
• Company-sponsored trainings like upskilling and certification
• Volunteering opportunities

*Terms and conditions apply

About You: The ideal candidate will have the following skills and experience:

• Open to College graduates and undergraduates
• With 0 to 6 months of BPO experience
• Amenable to work on a shifting schedule
• Willing to work on-site in Quezon City, Cubao or Makati
• Can START ASAP

English Language, Customer Service, Team Player, Call Centre, Strong Work Ethic, Problem Solving, Back Office Support

Working Location

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