Customer Service Agent (Hybrid)

J-K Network Services; Quezon City; Hybrid; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Comprehensive HMO coverage with up to 2 dependents

Retirement savings plan

Medical reimbursement program

Life and health insurance coverage

Leave Credits

Job summary

A leading BPO company in Quezon City is seeking a Customer Service Agent for a hybrid role. The position requires 2-3 years of experience in customer service and offers comprehensive benefits, including medical coverage and a retirement plan. Candidates should be willing to work a rotational schedule and complete onsite training. The role involves providing customer support for banking products, ensuring adherence to policies, and collaborating with internal teams to resolve customer issues.

Qualifications

• Open to candidates without a bachelor’s degree.
• Minimum of 2–3 years BPO / call center experience.
• Willing to work on a rotational schedule.

Responsibilities

• Provide high-quality customer support by delivering personalized solutions.
• Ensure adherence to banking policies and regulatory standards.
• Serve as the main contact for client concerns related to banking products.

Skills

Customer support

Problem-solving

Communication

Education

Diploma

Job description

Hybrid - Quezon City 1-3 Yrs Exp Diploma Full-time

Job Title: Customer Service Agent (Hybrid)

Industry: Business Process Outsourcing (BPO)

Work Schedule: Rotating / Shifting Schedule

Compensation: Php 30,000 – Php 40,000 (Negotiable based on experience)

Work Arrangement: Training Period: Onsite; Post-Training: Hybrid

Benefits

• Comprehensive HMO coverage with up to 2 dependents
• Retirement savings plan
• Medical reimbursement program
• Life and health insurance coverage
• Leave Credits

Qualifications

• Open to candidates without a bachelor’s degree
• Minimum of 2–3 years BPO / call center experience
• Willing to work on a rotational schedule
• Open to face-to-face interviews when required
• Willing to complete onsite training

Key Responsibilities

• Provide high-quality customer support by delivering personalized solutions to commercial banking clients
• Ensure strict adherence to banking policies and regulatory standards
• Serve as the main phone-based contact for client concerns related to banking products and services
• Work closely with internal teams to address and resolve customer issues efficiently
• Carry out other operational tasks as assigned by management

Hiring Process

• Onsite Assessment
• Phone Interview (HR)
• Operations Interview (Onsite)
• Reference Validation
• Offer Stage