Customer Agent Representative (Hybrid)

J-K Network Services; Quezon City; Hybrid; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Comprehensive HMO coverage

Retirement savings plan

Medical reimbursement program

Life and health insurance coverage

Leave Credits

Job summary

A leading BPO company in Quezon City is looking for a Customer Agent Representative to provide exceptional support to banking clients. This hybrid role requires candidates with 2–3 years of BPO experience and the ability to work on a rotational schedule. The company offers a competitive salary of Php 30,000 – Php 40,000 and comprehensive benefits including health insurance, retirement plans, and leave credits. Ideal candidates should be open to face-to-face interviews and onsite training.

Qualifications

• Minimum of 2–3 years BPO / call center experience.
• Open to candidates without a bachelor’s degree.
• Willing to complete onsite training.

Responsibilities

• Provide high-quality customer support to commercial banking clients.
• Ensure adherence to banking policies and standards.
• Resolve customer issues efficiently.

Skills

Customer support experience

Knowledge of banking products

Ability to work on a rotational schedule

Job description

Overview

A well-established organization with over three decades of presence in the Philippines, providing professional services to business and institutional clients across nearly 30 international markets.

Job Details

Job Title: Customer Agent Representative (Hybrid)

Industry: Business Process Outsourcing (BPO)

Work Location: Eastwood, Quezon City

Work Schedule: Rotating / Shifting Schedule

Compensation: Php 30,000 – Php 40,000 (Negotiable based on experience)

Work Arrangement:

Training Period: Onsite

Post-Training: Hybrid

Benefits

• Comprehensive HMO coverage with up to 2 dependents
• Retirement savings plan
• Medical reimbursement program
• Life and health insurance coverage
• Leave Credits

Qualifications

• Open to candidates without a bachelor’s degree
• Minimum of 2–3 years BPO / call center experience
• Willing to work on a rotational schedule
• Open to face-to-face interviews when required
• Willing to complete onsite training

Key Responsibilities

• Provide high-quality customer support by delivering personalized solutions to commercial banking clients
• Ensure strict adherence to banking policies and regulatory standards
• Serve as the main phone-based contact for client concerns related to banking products and services
• Work closely with internal teams to address and resolve customer issues efficiently
• Carry out other operational tasks as assigned by management

Hiring Process

• Onsite Assessment
• Phone Interview (HR)
• Operations Interview (Onsite)
• Reference Validation
• Offer Stage