Customer Service Representative

Gainstrong Manpower Incorporated; Makati; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

A prominent staffing agency in Metro Manila is seeking a Customer Service Representative with a strong focus on customer satisfaction. The role involves handling inquiries through various channels and requires excellent communication skills. Ideal candidates should be adaptable to shifting schedules and open to working in a hybrid environment. Previous experience is not mandatory, making this an excellent opportunity for career starters.

Qualifications

• Good verbal and written communication skills.
• Customer-oriented with a positive attitude.
• Open to all career segments: Starter, Adapter, and Shifter.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide accurate information and effective solutions.
• Maintain high levels of customer satisfaction.

Skills

Strong communication skills

Customer-oriented

Adaptability to shifting schedules

Education

High School or Senior High School Graduate

Job description

Hybrid - Makati No Exp Required High/Senior High School Full-time

Job Description

We are looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, resolve concerns efficiently, and provide excellent service through various communication channels. This role requires strong communication skills, adaptability to shifting schedules, and a willingness to work in a hybrid setup.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat in a professional manner
• Provide accurate information and effective solutions to customer concerns
• Maintain high levels of customer satisfaction through quality service
• Document customer interactions and update records accurately
• Follow company policies, procedures, and performance standards
• Work collaboratively with team members and other departments when needed

Qualifications

• At least High School or Senior High School Graduate
• Willing to work onsite in Eastwood
• Open to shifting schedules, including weekends and holidays
• Good verbal and written communication skills
• Customer-oriented with a positive attitude
• Open to all career segments: Starter, Adapter, and Shifter