Customer Service Representative

KMDC Employment Services; Quezon City; On-site; PHP 279,000 - 334,800; Full time

Job summary

A customer service firm in Quezon City is seeking to hire individuals for customer service roles. Responsibilities include providing exceptional customer service and resolving inquiries via phone and email. Ideal candidates need strong communication skills and can be college graduates or high school graduates with some experience. The position is onsite.

Qualifications

• Customer service experience is a plus, but not required.
• Must be open to learning and adapting to new skills.

Responsibilities

• Provide exceptional customer service via phone and email.
• Resolve customer inquiries, complaints, and issues promptly.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service efficiency.
• Stay updated on product knowledge and policies.

Skills

Proficiency in English

Customer service skills

Education

College graduate no experience required

K12 grad/High School grad with 6 months international call center experience

Job description

Responsibilities

• Provide exceptional customer service via phone and email.
• Resolve customer inquiries, complaints, and issues promptly.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service efficiency.
• Stay updated on product knowledge and policies.
• Contribute to a positive team environment.

Educational & Experience Level Qualifications

• College graduate no experience required.
• K12 grad/High School grad. old curriculum requires at least 6mos International call center exp. and up.

Skills and Competencies

• Proficiency in English, solid customer service skills.

Working Conditions

• Onsite

Qualities and Traits

• Excellent communication, patience, and problem-solving abilities.