Customer Service Representative

KMDC Employment Services; Baguio; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service provider in Baguio is seeking an entry-level customer service representative to provide excellent support via phone. Responsibilities include resolving inquiries, maintaining records, and collaborating with team members. Candidates should have a Bachelor's degree and possess strong English proficiency along with customer service skills.

Qualifications

• Bachelor's degree in any field is required.
• No previous experience is required for this entry-level position.
• Proficiency in the English language and strong customer service skills are essential.

Responsibilities

• Provide excellent customer service via phone.
• Resolve customer inquiries and issues promptly and effectively.
• Maintain accurate records of interactions in the system.

Skills

Proficiency in English

Strong customer service skills

Education

Bachelor's degree in any field

Job description

Responsibilities

• Provide excellent customer service via phone.
• Resolve customer inquiries and issues promptly and effectively.
• Maintain accurate records of interactions in the system.
• Collaborate with team members to improve overall service quality.
• Stay updated on product knowledge and company policies.

Qualifications

1. Educational Qualifications: Bachelor's degree in any field is required.
2. Experience Level: No previous experience is required for this entry-level position.
3. Skills and Competencies: Proficiency in the English language and strong customer service skills are essential.
4. Working Conditions: This role may involve working in a call center.
5. Qualities and Traits: A positive attitude, strong communication skills, and empathy towards customers are vital.