Customer Service Representative

KMDC Employment Services; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Metro Manila is seeking a Customer Service Representative to provide exceptional support via phone, email, and chat. The ideal candidate will have at least 1 year of international call center experience, a high school diploma, and strong communication skills. This role requires empathy and a customer-oriented mindset while working night shifts.

Qualifications

• At least 1 year of international call center experience is required.
• Empathy, patience, and a customer-oriented mindset are essential.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers in resolving their inquiries and complaints effectively.
• Maintain detailed records of customer interactions and transactions.

Skills

Proficiency in English Language

Strong communication skills

Education

High School Diploma or equivalent

Job description

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers in resolving their inquiries and complaints effectively.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance the customer experience.
• Stay updated on product knowledge and company policies.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: At least 1 year International Call Center Experience
• Skills and Competencies: Proficiency in English Language; strong communication skills
• Qualities and Traits: Empathy, patience, and a customer-oriented mindset
• Working Conditions: Night shift