Customer Care Representative

RecruitifyHR; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service staffing company in the Philippines is looking for a Customer Service Representative to handle inquiries through various channels. Candidates should possess a high school diploma and 1-3 years of experience in customer service, with strong communication and interpersonal skills. Responsibilities include resolving customer complaints, maintaining transaction records, and collaborating with the support team to enhance service efficiency. Join a dynamic team dedicated to customer satisfaction.

Qualifications

• 1-3 years of experience in customer service.
• Ability to manage multiple tasks efficiently.
• Patience and empathy while dealing with customers.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve customer complaints and provide appropriate solutions.
• Maintain records of customer interactions and transactions.
• Work collaboratively with the support team to enhance customer satisfaction.
• Provide feedback on the efficiency of the customer service process.

Skills

Strong communication skills

Interpersonal skills

Task management

Education

High School diploma or equivalent

Job description

Description

• Handle customer inquiries via phone, email, and chat.
• Resolve customer complaints and provide appropriate solutions.
• Maintain records of customer interactions and transactions.
• Work collaboratively with the support team to enhance customer satisfaction.
• Provide feedback on the efficiency of the customer service process.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 1-3 years of experience in customer service.
• Skills and Competencies: Strong communication and interpersonal skills.
• Responsibilities and Duties: Ability to manage multiple tasks efficiently.
• Qualities and Traits: Patience and empathy while dealing with customers.