Customer Service Representative

RSD Human Resource Management Consultancy; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A consultancy firm in the Philippines is seeking a Customer Support Representative to provide exceptional service through various channels. The ideal candidate will possess strong communication skills and a customer-oriented attitude. Responsibilities include resolving inquiries, maintaining records, and assisting with customer onboarding. Successful applicants should have a high school diploma and be able to work flexible hours, including evenings and weekends. Join our dynamic team and help enhance our customer service processes!

Qualifications

• 0–2 years of customer service experience is preferred.
• Strong communication and interpersonal skills are essential.
• Must be patient, empathetic, and customer-oriented.

Responsibilities

• Provide exceptional customer support through various communication channels.
• Resolve customer inquiries and complaints in a timely manner.
• Maintain accurate records of customer interactions.
• Assist in onboarding and training new customers.
• Collaborate with team members to improve service processes.

Skills

Communication skills

Interpersonal skills

Customer-oriented

Education

High school diploma or equivalent

Job description

Description

• Provide exceptional customer support through various communication channels.
• Resolve customer inquiries and complaints in a timely and efficient manner.
• Maintain accurate records of customer interactions and feedback.
• Assist in the onboarding of new customers and provide training on products or services.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications:High school diploma or equivalent preferred.
• Experience Level:0–2 years of customer service experience.
• Skills and Competencies:Strong communication and interpersonal skills.
• Qualities and Traits:Patient, empathetic, and customer-oriented.
• Responsibilities and Duties:Able to work flexible hours including evenings and weekends.