Customer Service Representative

iQor Philippines; Laguna; On-site; PHP 200,880 - 267,840; Full time

Job summary

iQor Philippines is seeking a customer service professional to address inquiries, provide product information, and resolve issues with care. The role emphasizes clear communication, multitasking, and documenting interactions.

A high school diploma and 0–2 years of experience are acceptable; the schedule may include weekends and holidays to meet customer needs.

Qualifications

• High School Diploma or equivalent
• 0–2 years (entry-level)
• Excellent communication and interpersonal skills
• Positive attitude and a passion for helping others
• Ability to handle multiple tasks and prioritize effectively
• Flexible schedule, including weekends and holidays may be required

Responsibilities

• Provide exceptional customer service by addressing customer inquiries and complaints.
• Assist customers with product information, order status, and issue resolution.
• Maintain accurate customer records and documentation of interactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Conduct follow-up communications to ensure customer satisfaction.

Skills

Communication skills

Education

High School Diploma or equivalent

Job description

Job Description

Description

• Provide exceptional customer service by addressing customer inquiries and complaints.
• Assist customers with product information, order status, and issue resolution.
• Maintain accurate customer records and documentation of interactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Conduct follow-up communications to ensure customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years (entry-level)
• Skills and Competencies: Excellent communication and interpersonal skills
• Qualities and Traits: Positive attitude and a passion for helping others
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively
• Working Conditions: Flexible schedule, including weekends and holidays may be required