Customer Service Representative

Recruitify_HR; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional to address inquiries and resolve issues promptly from Cebu City. You will support customers via phone, email, and chat, while documenting interactions in the CRM and maintaining high service standards.

The role requires 1–3 years in customer service, strong communication and problem-solving skills, and a collaborative, empathetic mindset to help improve processes and deliver quality support.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years in customer service or related field preferred.
• Strong communication and problem-solving skills are essential.
• Empathetic, patient, and a team player.
• Ability to handle high-stress situations and stay professional.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Engage with customers through phone, email, and chat.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Stay updated on product knowledge and company policies to effectively assist customers.

Skills

Strong communication

Problem-solving

Education

High School Diploma or equivalent

Job description

Description

• Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Engage with customers through various channels, including phone, email, and chat.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Stay updated on product knowledge and company policies to effectively assist customers.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years in customer service or related field
• Skills and Competencies: Strong communication and problem-solving skills
• Qualities and Traits: Empathetic, patient, and a team player
• Responsibilities and Duties: Ability to handle high-stress situations and maintain professionalism