Customer Service Representative

Recruitify_HR; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

Recruitify HR in the Philippines is hiring a customer service agent to provide exceptional service via phone, email, and chat, and to resolve inquiries in a timely and efficient manner.

You will maintain accurate records of interactions, collaborate with team members to improve service delivery, and assist in training new colleagues on our customer service procedures.

This role requires a friendly, approachable demeanor and strong communication skills to handle difficult customers with patience.

Qualifications

• Must possess strong communication and problem-solving skills.
• Ability to handle difficult customers with patience and tact.
• Experience in customer service is preferred.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Assist in training new team members on customer service procedures.

Skills

Strong communication

Problem-solving

Education

High School diploma

Job description

Description

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Assist in training new team members on customer service procedures.

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Assist in training new team members on customer service procedures.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 1-3 years of customer service experience
• Skills and Competencies: Strong communication and problem-solving skills
• Responsibilities and Duties: Ability to handle difficult customers with patience and tact
• Qualities and Traits: Friendly and approachable demeanor