Customer Service Representative

Trinity Workforce Solutions, Inc.; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A dynamic workforce solutions provider in Metro Manila is seeking a Customer Support Representative to handle customer inquiries and enhance service quality. Ideal candidates should have 1-3 years of experience, excellent communication skills, and a patient demeanor. This role involves maintaining customer records and responding promptly to inquiries, ensuring customer satisfaction and loyalty.

Qualifications

• 1-3 years in customer service required.
• Patient, empathetic, and adaptable traits needed.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers and resolve inquiries.
• Maintain accurate customer records.

Skills

Excellent communication

Problem-solving

Interpersonal skills

Job description

Overview

Respond to customer inquiries via phone, email, and chat. Assist customers, resolve inquiries, and provide product information. Resolve customer issues efficiently and effectively. Maintain accurate customer records and documentation. Provide product information and assistance. Collaborate with team members to enhance service quality. Contribute to customer satisfaction and loyalty.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers, resolve inquiries, and provide product information.
• Resolve customer issues efficiently and effectively.
• Maintain accurate customer records and documentation.
• Provide product information and assistance.
• Collaborate with team members to enhance service quality.
• Contribute to customer satisfaction and loyalty.

Qualifications

• Educational Qualifications: Edu not required.
• Experience Level: 1-3 years in customer service.
• Skills and Competencies: Excellent communication, problem-solving, and interpersonal skills.
• Working Conditions: Office environment, may involve shift work.
• Qualities and Traits: Patient, empathetic, and adaptable.