Customer Service Representative

MHR Staffing; Philippines; On-site; PHP 180,000 - 300,000; Full time

Job summary

MHR Staffing is seeking a Customer Service Representative to be the primary liaison between the company and its customers. You will address inquiries, resolve complaints, and provide product information to ensure a seamless and satisfactory experience.

You will be involved in inquiry management, complaint resolution, and basic technical troubleshooting across channels such as phone, email, live chat, and social media.

Qualifications

• Active listening and empathy are essential to understand customer needs and respond effectively.
• Strong problem-solving skills to diagnose issues and provide solutions.
• Patience and conflict management to de-escalate tense interactions and maintain professionalism.
• Technical proficiency to assist with basic hardware, software, or service inquiries.

Responsibilities

• Inquiry Management: Answer questions about products, services, policies, and pricing via multiple channels.
• Complaint Resolution: Listen to grievances, diagnose problems, and provide effective solutions to de-escalate frustration.
• Technical Troubleshooting: Guide customers through basic troubleshooting for common issues.

Skills

Active Listening

Problem-Solving

Patience & Conflict Management

Technical Proficiency

Job description

You are the primary liaison between a company and its customers. They address inquiries, resolve complaints, and provide product information. Often the first point of contact, CSRs directly shape brand loyalty and customer retention by ensuring a seamless and satisfactory experience.

Core Responsibilities

• Inquiry Management: Answer questions regarding products, services, policies, and pricing via phone, email, live chat, or social media.
• Complaint Resolution: Listen actively to customer grievances, diagnose problems, and provide effective solutions to de-escalate frustration.
• Technical Troubleshooting: Guide customers through basic troubleshooting for hardware, software, or service outages.

Essential Skills and Qualifications

Active Listening & Empathy

Problem-Solving

Patience & Conflict Management

Technical Proficiency