Customer Service Representative

Department store galleria Robinson cebu; Cebu City; On-site; PHP 886,001 - 1,181,335; Full time

Job summary

A popular retail store in Cebu City is seeking a Customer Service Representative responsible for handling inquiries, resolving issues, and providing product information. The role requires strong communication and problem-solving skills, as well as a friendly demeanor. Candidates should have a high school diploma; prior customer service experience is preferred but not required. Flexible scheduling including evenings and weekends may be needed.

Qualifications

• High school diploma or equivalent; additional customer service education is a plus.
• Previous experience in a customer service role preferred, but not required.
• Must have strong communication, problem-solving, and active listening skills.

Responsibilities

• Handle customer inquiries, resolve issues, and provide product information.
• Respond to phone calls, emails, and chat inquiries.
• Assist with troubleshooting and processing orders.

Skills

Strong communication

Problem-solving

Active listening

Education

High school diploma or equivalent

Tools

Customer service software

Email systems

Phone systems

Job description

A Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing information about products or services. Key duties include responding to phone calls, emails, and chat inquiries, assisting with troubleshooting, processing orders, and ensuring customer satisfaction. Strong communication, problem‑solving skills, and a friendly, professional demeanor are essential for this role.

Education

• High school diploma or equivalent; additional education or certifications in customer service is a plus.

Experience

• Previous experience in a customer service role preferred, but not required.

Skills

• Strong communication, problem‑solving, and active listening skills.

Technical Skills

• Proficiency with customer service software, email, and phone systems.

Personal Attributes

• Empathy, patience, and ability to handle stressful situations with professionalism.

Availability

• Flexible schedule, including evenings and weekends as needed.

Language

• Bilingual skills may be preferred depending on the company.