Customer Service Representative

MHR Staffing; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

MHR Staffing in Makati, Philippines is seeking a dedicated Customer Service Representative to be the primary liaison between the company and its customers. You will answer questions, resolve complaints, and provide product information to ensure a seamless and satisfactory experience.

Ideal candidates demonstrate strong listening, empathy, and problem-solving skills, with the ability to guide customers through basic troubleshooting for hardware, software, or service outages.

Qualifications

• Excellent listening and communication skills.
• Ability to resolve issues promptly and professionally.
• Familiarity with basic troubleshooting for devices or services.
• Strong written and oral communication.

Responsibilities

• Answer questions regarding products, services, policies, and pricing via phone, email, live chat, or social media.
• Listen actively to customer grievances, diagnose problems, and provide effective solutions to de-escalate frustration.
• Guide customers through basic troubleshooting for hardware, software, or service outages.

Skills

Active Listening

Empathy

Problem-Solving

Patience

Conflict Management

Technical Proficiency

Job description

You are the primary liaison between a company and its customers. They address inquiries, resolve complaints, and provide product information. Often the first point of contact, CSRs directly shape brand loyalty and customer retention by ensuring a seamless and satisfactory experience.

Core Responsibilities

• Inquiry Management: Answer questions regarding products, services, policies, and pricing via phone, email, live chat, or social media.
• Complaint Resolution: Listen actively to customer grievances, diagnose problems, and provide effective solutions to de-escalate frustration.
• Technical Troubleshooting: Guide customers through basic troubleshooting for hardware, software, or service outages.

Essential Skills and Qualifications

• Active Listening & Empathy
• Problem-Solving
• Patience & Conflict Management
• Technical Proficiency

For interested applicants, send a copy of your resume to: [e-mail]

Viber: [phone]