Customer Service Representative

Apsara Furniture Manufacturing Corporation; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A furniture manufacturing company in Metro Manila is looking for a dedicated customer service representative to handle inquiries and ensure customer satisfaction. The role involves providing information to customers, resolving complaints, and following up to ensure satisfaction. Ideal candidates will possess strong interpersonal and problem-solving skills along with the ability to multitask in a dynamic environment. This position offers an opportunity to work closely with various teams to enhance customer experience.

Qualifications

• Strong interpersonal and customer service skills to ensure positive interactions.
• Excellent analytical skills to diagnose problems and make recommendations.
• Ability to multitask and stay organized while handling multiple issues.

Responsibilities

• Provide introductory information to prospective and new customers.
• Ensure customer satisfaction by addressing inquiries and complaints.
• Follow up with clients to confirm satisfaction with purchases.

Skills

Interpersonal skills

Problem-solving skills

Multitasking skills

Communication skills

Time-management skills

Teamwork skills

Technical skills

Job description

KEY RESPONSIBILITY:

• Providing introductory information to prospective and new customers
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases.
• Letting patrons know about additional products or services that might benefit them
• Determining the quickest, most effective ways to answer a client’s or customer's questions
• Escalating queries and concerns, when necessary
• Troubleshooting common issues with products or services
• Working with a team of CSRs and other departments to find appropriate solutions to problems

SKILLS AND ABILITIES:

• Interpersonal and customer service skills to ensure positive interactions with customers
• Analytical and problem‑solving skills to diagnose problems and recommend effective solutions
• Multitasking and organizational skills to work on multiple issues at one time
• Active listening and communication skills to handle patrons who may be upset
• Time‑management skills to respond to customer emails, calls and web chat messages promptly
• Teamwork skills to collaborate with representatives and coworkers in other departments
• Ability to remain upright and stationary for long periods during a shift
• Technical skills to use voice‑over‑IP phones and customer records management, word processing, database, email and chat software programs