Customer Service Representative

Ampersand; Philippines; On-site; PHP 223,000 - 312,000; Full time

Job summary

Ampersand Philippines is seeking a customer service professional for a BPO role in Taguig. You will handle high volumes of calls, emails, and chats, delivering timely and courteous support.

The ideal candidate has at least 18 months BPO experience, can work at night shifts, and is comfortable with a fast-paced environment. On-site position in Taguig with opportunities for growth.

Qualifications

• At least 2 years of college completed with no back subjects.
• Minimum 18 months of BPO experience.
• Willing to work in Taguig and night shift.

Responsibilities

• Handle large amounts of inbound and outbound calls, emails, or live chats in a timely and professional manner.
• Resolve issues by identifying needs, clarifying information, researching issues, and providing solutions.
• Document customer records and interactions in CRM systems accurately.

Skills

BPO experience

Multichannel support

Education

Two years of college completed

Job description

Job Requirements

• At least 2 years in college without back subjects


• Minimum 18 months of BPO experience


• Amenable to work in Taguig


• Can work on a night shift schedule

Responsibilities

• Handle large amounts of inbound and outbound calls, emails, or live chats in a timely and professional manner.


• Resolve Issues: Identify customer needs, clarify information, research issues, and provide viable solutions or alternatives.


• Documentation: Accurately update and maintain customer records, conversation notes, and account details in company databases or CRM systems.