CSR (Customer Service) - Taguig

E-Solutions IT Services; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading IT services company in Metro Manila is looking for a customer service representative. You will handle phone, chat, and email inquiries, resolve customer issues, and provide product information. Candidates should have strong communication skills, a positive attitude, and the ability to multitask in a fast-paced setting. Experience in BPO is preferable but not required. This role requires working flexible schedules to meet customer needs.

Qualifications

• At least 1 year BPO experience preferred but not required.
• Strong communication skills.
• Customer-focused with a positive attitude.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, chat, or email.
• Resolve customer concerns efficiently and professionally.
• Provide product/service information and basic troubleshooting when needed.

Skills

Strong communication skills

Problem-solving skills

Customer-focused attitude

Ability to multitask

Job description

Job Description:

• Handle inbound and outbound customer inquiries via phone, chat, or email.
• Resolve customer concerns efficiently and professionally.
• Provide product/service information and basic troubleshooting when needed.
• Document interactions accurately in the system.
• Maintain high customer satisfaction and meet performance targets.

Qualifications:

• At least 1 year BPO experience preferred but not required
• Strong communication and problem-solving skills.
• Customer-focused with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Willing to work flexible schedules.