Customer Service Representative (Taguig)

TASQ Staffing Solutions; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A growing staffing agency is looking for a Customer Service Representative in Taguig. The role involves delivering exceptional service, resolving inquiries, and maintaining records. Candidates should have at least 3 months of BPO Healthcare experience or 18 months of BPO experience and must be fluent in English. This position requires on-site work in BGC Taguig, offers a shifting schedule, and the ability to start immediately. Join a dynamic team committed to providing top-notch customer service.

Qualifications

• Conversant in both spoken and written English.
• Must have at least 3 months BPO Healthcare experience or 18 months BPO experience.
• Amenable to work fully on-site in BGC Taguig.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Problem-solving skills

Customer profiling

Education

Completed SHS or 2nd year in college

Job description

Customer Service Representative (Taguig)

About the job Customer Service Representative (Taguig)

We are seeking a detail-oriented and proactive Customer Service Representative to join a fast growing account. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Required Skills and Qualifications

• Completed SHS or 2nd year in college without any back subjects
• Must have at least 3 months BPO Healthcare experience OR 18 months BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in BGC Taguig
• Amenable to work on shifting schedule
• Can start ASAP
• Must be resourceful and able to solve problems while ensuring compliance to processes and policies
• Able to collaborate with other team members and is receptive to feedback