Call Center Agent

Ampersand; Taguig; On-site; PHP 200,880 - 290,160; Full time

Job summary

Ampersand in Taguig, Philippines is seeking a customer support professional to handle high volumes of calls, emails, and chats with professionalism. The role requires completing at least two years of college with no back subjects and a minimum of 18 months in a BPO setting, plus willingness to work night shifts.

The candidate will resolve customer issues by clarifying needs, researching solutions, and maintaining accurate records in CRM systems, contributing to smooth service delivery and

Qualifications

• At least 2 years of college completed with no back subjects.
• Minimum 18 months of BPO experience.
• Willing to work in Taguig and on a night shift.

Responsibilities

• Handle large amounts of inbound and outbound calls, emails, or live chats in a timely and professional manner.
• Identify customer needs, clarify information, research issues, and provide viable solutions or alternatives.
• Accurately update and maintain customer records, conversation notes, and account details in company databases or CRM systems.

Skills

Night shift availability

Education

Some college

Job description

Job Requirements

• At least 2 years in college without back subjects.
• Minimum 18 months of BPO experience.
• Amenable to work in Taguig.
• Can work on a night shift schedule.

Responsibilities

• Handle large amounts of inbound and outbound calls, emails, or live chats in a timely and professional manner.
• Resolve Issues: Identify customer needs, clarify information, research issues, and provide viable solutions or alternatives.
• Documentation: Accurately update and maintain customer records, conversation notes, and account details in company databases or CRM systems.